Systems Support Technician

Corpus Christi, TX

Full Time

Government IT Contractor

Mid Level

Job Title: Systems Support Technician

Location: Corpus Christi, TX

Compensation: $27.14 + ($4.22 in Health & Welfare Coverage)

Employment: Full-time

Immediate Need

Must be able to obtain Public Trust Clearance - (above 600 Credit score, no criminal history, no back taxes owed, no outstanding debts)

Responsibilities/Duties - This position provides troubleshooting assistance and problem
resolution for computer systems in a variety of environments. Such assistance and resolution
is provided for personal computers, servers and Local Area Networks (LANs).

The specialist provides support to distributed PC/networking environment including installation, testing,
repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers and other computer peripherals.
Support responsibilities include software installation, and configurations.
This specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
Job duties require the specialist to install and test personal computers, printers, and other peripherals, configure operating system, and other application software programs.
In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Qualifications

Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider.
Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Prior experience in automated litigation support preferred.
Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government’s word processing, spreadsheet, and email systems.
Excellent oral and written communications

skills required.

Pleasant telephone manner important.
Undergraduate degree valued.

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Question: You receive a ticket where the user says their computer is "frozen." What’s your first course of action?

A) Tell them to press Ctrl+Alt+Del
B) Ask if their mouse cursor is moving
C) Check if they recently updated their Java version
D) Verify if any external devices are causing the issue*

Explanation of your Answer (Optional)

Question: A network user reports that they cannot connect to any websites, but they can still access shared folders on the local network. You suspect a DNS issue. What is the correct order of steps to troubleshoot this problem? (The most efficient method)

A)

1. Check the DNS server configuration on the user’s PC.
2. Ping a public IP address (e.g., 8.8.8.8) to verify internet connectivity.
3. Flush the DNS cache on the user’s PC.
_____________________
B)

1. Flush the DNS cache on the user’s PC.
2. Check the DNS server configuration on the user’s PC.
3. Ping a public IP address (e.g., 8.8.8.8) to verify internet connectivity.
_____________________
C)

1. Ping a public IP address (e.g., 8.8.8.8) to verify internet connectivity.
2. Check the DNS server configuration on the user’s PC.
3. Flush the DNS cache on the user’s PC.
_____________________
D)

1. Check the DNS server configuration on the user’s PC.
2. Flush the DNS cache on the user’s PC.
3. Ping a public IP address (e.g., 8.8.8.8) to verify internet connectivity.*

Explanation of your Answer (Optional)

You receive multiple tickets at once before lunch. 2 from standard employees, one from a program manager, and one from the front desk/hr. How do you prioritize the issue?

A) In order you receive them.
B) Severity of the issue.
C) In order from easiest to solve to hardest.
D) By position of the ticket request.*

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